We recently surveyed our plumbers across all major centres to gain a better understanding of the impact of flexible water hoses or flexi hoses and their contribution to escape of liquid claims.

Ambrose Building Escape of Liquids

Overwhelmingly all of our plumbers identified that flexi hoses sold outside of specialist plumbing suppliers are the problem. Specialist plumbing suppliers sell flexi-hoses with a stainless steel sleeve and soft PEX inner core that have a 10 year manufacturer’s warranty.

On average our plumbers are attending to an average of two flexi-hose failures per month and in some areas more.  The main issue is where the hose has been twisted or kinked during installation.

Mainly in the bathroom, but they are also located in kitchens, laundry’s and toilets.

The main reason flexi hoses burst are because of the age of the hose, incorrect installation and damage over time such as corrosion caused by lack of maintenance.

Ambrose Building  Ambrose Building

Image 2: Flexi twisted during installation                                Image 3: Corrosion on the stainless steel sleeve

Our recommendations for flexi hoses are:

  1. Always have a licenced plumber install the flexible hose
  2. Inspect all hoses regularly (3-4 times per year)
  3. Replace all hoses every five years
  4. Ensure the stainless steel sleeve is free from trauma caused by twisting or kinking
  5. Ensure the stainless steel sleeve is free from corrosion
  6. Do not clean with harsh chemicals
  7. Where poor quality hoses are encountered replace with better quality PEX inner core hose with a 10-year manufacturer’s warranty
  8. Wherever possible replace flexi-hoses with copper pipe
  9. Tag the pipe with the date of installation and the date of the last inspection

Help or Hindrance?

This is not an easy question to answer.  By virtue of their design and application, flexible hoses solve a number of problems encountered when hard-plumbing with copper pipe.  The easy of installation lends itself to the DIY or handyman installer – however they are increasingly failing, mainly because of incorrect installation, causing the pipe to twist or kink, or purchasing the wrong length hose and then stretching or over tightening it to make it fit the application.  All of these factors will dramatically reduce the life of the pipe and in many instances void any manufacturer’s warranty on the product.

With regular inspection and maintenance most problems can be identified early and prevented.

The problem with flexi hoses is they are often out of sight, out of mind.  How many are lurking unsupervised in your home?