Hailstones are created when the updrafts in thunderstorms carry raindrops upwards into extremely cold areas of the atmosphere and they freeze. The hailstone can grow by colliding with super-cooled water droplets in the updraft that freeze upon contact with the hailstone. When…
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Customer Service – What Makes a 10/10
Customer Service is defined as “the assistance and advice provided by a company to those people who buy or use its products or services” But what is it? A friendly face? Being there when they need you? Being knowledgeable in…
Read moreTell Tale Signs of Hail Damage
When a claim of hail damage is received it is obvious that our thoughts immediately turn to the roof because this is the largest part of any home that is facing the sky and therefore the threat of hail. However…
Read moreFirst Hail of 2017-18 Storm Season
At 4.45pm on Thursday 26 October 2017, wind gusts of up to 89km/h and large hail stones were recorded west of Brisbane. While reports of golf ball sized hail were consistent across the affected area, there was a social media…
Read moreWhy Flexi Hoses Burst While You’re Not Home
Last year we wrote a post on Flexible Water Hoses, better known as Flexi Hoses and whether they are a Help or a Hindrance. The article was sparked from our observations of the increasing failure rate of flexi hoses in domestic…
Read moreDissimilar Metal Roof Sheeting – Galvanic Corrosion
All Metal Roof Sheets are Not the Same Galvanic corrosion (also called bimetallic corrosion) is an electrochemical process in which one metal corrodes when it comes into contact with another metal that is of dissimilar type. The corrosion is caused…
Read moreResponding to Black Water after a Catastrophic Weather Event
In the aftermath of Tropical Cyclone Debbie we were confronted with a number of concerning situations, none more so than the contamination of properties by water containing sewage, and homeowners who had stayed in the properties because they felt they…
Read moreDid You Know?
Insurance claims – cooling off period General Insurance Code of Practice, section 4.5: Cooling off period for claims arising from a natural catastrophe or disaster. If the insurer (financial services provider or FSP) is a member of the General Insurance…
Read moreInsurance Council of Australia – TC Debbie Claims Statistics
The Insurance Council of Australia have released the claims statistics for TC Debbie (as at 17 July 2017). Source: Insurance Council of Australia (https://disasters.org.au/cyclone-debbie)
Read moreLessons Learned – TC Debbie
Griffith University – Logistic Lessons from TC Debbie Preparation is key – particularly when facing a potentially devastating natural disaster. Tropical Cyclone Debbie made landfall in March, bringing with it cyclonic winds and flooding, and causing damage to thousands of…
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